Blog 2- Who Killed Rex?

The question that everyone dreads in this life is “Who’s killed Rex?”. Yes, that question makes an individual stomach drop and heart stop. Why do I believe this? The article by Spinuzzi leads you on the wildest investigation to determine who is to blame for a dog horrible death. It is much easier to play a game of Clue than to determine who Rex’s killer is. Even when you believe it was Customers Service fault for the death of Rex, the article brings in more suspects to make my brain go “Huh!?!?” By the end of the article, I was about to come forward and take the blame for the death of Rex. But many questions came to mind to why I was reading this article? The article some how relates to my technical communication class. I think I might I have idea on how but I do not understand why this is relevant to the class. I believe that article is pointing out how miscommunication and lack of having a technical communication background can lead to horrible situations. Spinuzzi points out how no one had made it a habit in asking customers if they had pets when they were requesting service to their house. From there, it’s a snowball effect that leads to Rex‘s death. From this I interpret, that a lack of following orders or standard protocol, can lead you to a massive problem. In other words, we should always report and follow standards that are put in our companies to avoid certain situations. Another aspect I think that Spinuzzi talks about that relates to technical communication is the theories he discusses. I did not understand all the theories to the best of my abilities as I felt it was way too much wording and I got completely lost in some of them. But I believe the theories are supposes to be the order of command in a company. For example, let’s say the relationship between student, teacher, and principal at a school.  If something happens to the student, the teacher is at fault and so is the principal. Since something happen to Rex then everyone in the order of command is in deep trouble. Even though everyone has separate titles in a company, if someone goes down…. Everyone goes down with him. But it’s better to point and blame someone than for the ship to sink as the article kept looking for the one person to blame for Rex’s death.  I believe Rex escaped to commit suicide because he had a lousy owner.